Privacy Policy

We collect information you provide directly and information gathered automatically when you visit our website:

• Contact details you share — name, phone number, email, and any message content when you fill a contact form, request an appointment, or message us on WhatsApp.
• Automatic website data — IP address, browser type, device information, pages visited, and time spent, collected through cookies and similar technologies.
• Advertising interaction data — information about how you interact with our Facebook and Instagram (Meta) advertisements, as described in Section 3.

We use the information we collect to:

• Respond to your enquiries and appointment requests
• Contact you about your appointment or treatment questions
• Improve our website and understand how visitors use it
• Show relevant advertisements and measure their performance
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

We advertise our services on Facebook and Instagram, which are owned by Meta. To measure how our ads perform and to reach people who may be interested in our services, we use the Meta Pixel and related tools on our website.

These tools may collect information such as the pages you visit on our site and actions you take (for example, submitting a contact form). This helps us:

• Understand whether our advertisements are effective
• Show ads to people with similar interests
• Avoid showing you ads that are not relevant

Meta may combine this information with data it already holds about you. Meta’s use of your information is governed by its own Data Policy. You can manage your ad preferences through your Facebook and Instagram account settings.

Our website uses cookies — small text files stored on your device — to make the site work properly, remember your preferences, and support the advertising and analytics purposes described above. You can control or delete cookies through your browser settings. Disabling cookies may affect how some parts of the website function.

We only share your information in limited circumstances:

• Service providers — trusted partners who help us run our website, communications, and advertising (such as Meta), bound to protect your data.
• Legal requirements — where required by law, regulation, or valid legal request.

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

You may contact us at any time to:

• Ask what personal information we hold about you
• Request correction or deletion of your information
• Opt out of marketing communications
• Withdraw consent where processing is based on consent

To make any of these requests, use the contact details below.

Our website is intended for adults. While we provide paediatric dental care at the clinic, we do not knowingly collect personal information online from children without parental involvement. Appointments for children should be arranged by a parent or guardian.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.